Case Study
67x ROI in recovered billable time during the Ajax pilot
Firm Name
Illumine Legal
Location
Denver, CO
Practice Area
General Practice
Firm Size
30
67x
Return on Ajax
+1.5
Extra Hours / Day
21
Active Users
81%
Firm-Wide Adoption
The Practice
A Denver Firm Built on Personal Service
Illumine Legal LLC is a general practice firm in Denver's Tech Center with approximately 26 team members. The firm handles litigation, corporate work, estate planning, medical law, real estate, tax planning, and civil rights. Their attorneys range from associates fresh out of law school to veterans with 40+ years of experience. Everyone bills hourly, and the firm has a strong block-billing culture: one consolidated entry per matter per day.
The Story
A Problem That Gets Worse the Busier You Are
At Illumine Legal, timekeeping followed the same pattern seen at most firms. Attorneys would reconstruct their day from memory, losing the small tasks that are hardest to recall: a quick client email, a five-minute phone call, a brief document review between meetings. Each of those is billable work. Each routinely went unrecorded. Senior attorney Andrew Stathopulos put it simply: he had been billing for over 40 years and never found a system he liked.
The Results
Every Role and Generation Adopted
When Ajax was introduced to the firm, Devin Daines saw the demo and immediately wrote a detailed email to the team explaining what the tool could do. The email was persuasive enough that colleagues based their pilot participation entirely on it. The firm launched a pilot group, and results came quickly. Within weeks, two attorneys alone were recovering enough previously unbilled time to cover the cost of Ajax for the whole firm many times over.
“I've been doing billing for a long time, and it's a pain in the neck. This is refreshing.”
Andrew Stathopulos
Senior Attorney
What The Team Says
From 40-Year Veterans to First-Year Paralegals
“If you want me to moonlight as a sales guy for Ajax, I'm willing to do that. I love it. I think it's amazing technology.”
Devin Daines
Internal Champion
“It's taken a lot of work off my plate. It's a little scary how much sometimes you're not picking up.”
Caleb Squire
Associate
“Honestly, I've already noticed it... oh, a free .8 that I wasn't going to bill for, you know?”
Stephanos Papadopoulos
Attorney
About Customer
About Illumine Legal
Illumine Legal LLC is a general practice firm headquartered in Denver, Colorado's Tech Center. The firm serves individuals, families, and businesses across litigation, corporate law, estate planning, medical law, real estate, tax planning, and civil rights. Founded by attorneys seeking to build a different kind of firm, Illumine Legal brings together practitioners ranging from early-career associates to senior attorneys with over four decades of experience. The firm manages its practice through Clio.
