Ramage Law Firm case study: the pilot Ajax won hands-down
Sharon Ramage did not take anyone's word for it. Her Texas family law firm had tried AI timekeeping tools before, and her team found them inaccurate and painful, tools that created review work instead of removing it.
So when the firm went looking again, she set two bars: the tool had to be powerful, and her team had to actually enjoy using it. Then she ran a head-to-head pilot, Ajax against another AI timekeeping app, and let the results decide.
Ajax won hands-down.
What decided it
Ajax's ability to automatically capture and describe work in real time won the team over, along with hands-on support that made the Ajax team feel like a partner rather than a vendor. The numbers that followed:
Measure | Result |
|---|---|
Additional revenue per timekeeper, per month | $1,700 (about $20K per year) |
Return on investment | 12x |
Positive user adoption rate | 92% |
Sharon's summary: "Ajax has captured thousands in billables we used to lose, and our people actually like using it - I've already recommended it to three friends."
The team's verdict
Paralegal Colleen McGrail found out what life without Ajax felt like when the trial paused: "Thank god for Ajax! When we stopped the trial for a few days, I really missed it, because I had gotten so used to Ajax catching everything."
She also named the thing that mattered beyond the software: "For me, the biggest selling point was how responsive and available you guys are. You've been really willing to listen when we ask for a change."
And Mark Norman, the firm's COO, compared it to what came before: "It's been really well received. Ajax is significantly more valuable and powerful than our previous timekeeping software was."
Why the head-to-head matters
Plenty of AI timekeeping tools demo well. The differences show up in daily use: whether the entries describe the actual work or just the metadata around it, whether review takes minutes or becomes its own chore, and whether people quietly stop using the tool after week two. A side-by-side pilot on your own matters exposes all of that in days.
Ramage Law's 92% positive adoption rate is the stat Sharon watches, because a timekeeping tool only recovers revenue if people keep using it.
Frequently asked questions
How do I run a head-to-head AI timekeeping pilot? Pick a small group, run both tools against the same working days, and compare captured time, entry quality, and how the team feels at the end. Our guide to what to expect in an AI timekeeping pilot walks through the cadence.
What made adoption stick at Ramage Law? Nothing to learn and nothing to remember. Ajax captures and drafts in the background, and each person reviews their own entries. When the trial paused, the team missed it.
What results are typical for a family law practice? Family law runs on frequent small increments, which is where Ajax finds the most missed time. Ramage Law adds about $1,700 per timekeeper per month.
If you want the comparison instead of the pitch, book a demo and run Ajax against whatever else you are considering.
