Meet Tyler Argov, Customer Activation at Ajax
When a new firm signs on with Ajax, the first person they hear from is often Tyler Argov. Tyler is on the Customer Activation team, which takes a firm from a signed agreement to timekeepers releasing real entries every day.
Tyler came to Ajax from The Raine Group, the merchant bank focused on technology, media, and telecom, where he was an investment banking analyst after studying business economics at UCLA. Banking meant living inside other people's numbers under real deadlines, which turns out to be good training for a job where every firm bills a little differently.
Firms Tyler onboards get him from the kickoff call through their first real billing cycles. He plans the rollout, gets the billing system connected, trains the timekeepers, and learns your practice and your people by name along the way. When someone at your firm has a question in week two, they're emailing a person who already knows their setup. That's how we think a rollout should run, and Tyler is a big part of why it does.
