Eggleston Law case study: the COO's pain point, solved
Ask a law firm COO to name the operational problem that never goes away and you will usually hear the same answer: getting timekeepers to enter their time, accurately and on time.
Holly Pulido, COO of Eggleston Law Firm, a Texas family law practice, puts her firm's experience plainly: "Ajax has truly transformed one of our firm's biggest pain points."
Both halves of the problem
Timekeeping fails twice at most firms. The firm loses the time nobody records, and the people doing the recording resent every minute of it. Fixing one half without the other does not stick.
Ajax addressed both at Eggleston. It captures the work as it happens, drafting entries from what is actually on each person's screen, so the missing time shows up. And because the drafting is done, the manual burden that made people resist timekeeping is gone. The firm has been running on it since 2025, with adoption across the whole team.
The quote that says it all
Sandra Aguilar, a client consultant at the firm, gave us the review we will never top: "I am in love with Ajax...and not the cleaning product. But I tell our Boss on the daily how this has changed the way I work and keeping track of my work."
The second half of her comment is the part worth reading twice: "I found myself working more efficiently. I used to work longer hours because I wasn't keeping track; now I am able to stop."
That is a detail people miss about capture. Without a reliable record, conscientious people over-work to be safe, staying late because they cannot see what they have already done. With the record handled, Aguilar could see her day clearly and end it.
Frequently asked questions
What does a COO gain from Ajax day to day? The chasing stops. Entries draft themselves throughout the month, each person reviews and releases their own, and operations sees released time and rollups instead of sending reminder emails.
Can it change work-life balance, not just revenue? At Eggleston it did. Aguilar worked shorter hours once tracking was automatic, because the uncertainty that kept her working late was gone.
How does a family law practice get started? A short pilot measured against your own billing history. Here is what to expect week by week, and here is how a similar firm did it at scale in our Galbraith Family Law case study.
If timekeeping is your firm's forever pain point, book a demo and retire it.
