Almazan Law case study: 38 users and 31 testimonials
Thirty-one people at Almazan Law have said something on the record about Ajax. Nobody organized that. It accumulated, check-in call by check-in call, because the tool kept doing its job.
The line that sums up the file came from senior attorney Beth Ann Tobey: "I think it's a terrific product. You guys are going to be billionaires. Lawyers need what you do."
Volume practice, fragmented time
Almazan Law is a Florida firm practicing insurance defense and real estate litigation, led by managing partner Alex Almazan. Insurance defense is volume-driven: dozens of active cases at once, constant correspondence with adjusters, opposing counsel, clients, and experts. Each interaction is individually small and collectively massive, and at that pace nobody captures every tenth of an hour by hand.
Before Ajax, parts of the team tracked time with Post-it notes and manual entries typed in after the fact. The firm now runs 38 active Ajax users across attorneys, paralegals, and staff, and the measured lift is 1.1 additional billable hours per user per day, worth $7,728 per user per month.
The moment it clicks
Debbieann Collibee's first look at her drafted entries is the reaction we hear most often, verbatim: "No way. Look at this. No wonder when I asked Karen, I was like, so how do they know? She's like, they know. I was like, okay. Now I know how. That's amazing." Then she read an entry back and added: "Wow. Yeah, I did that. So cool."
Megan Griffith came in skeptical of AI generally. Her read after using it: "I'm impressed. It's been accurate, and I like that it populates phrases for me."
And Nicole Keating, one of the firm's paralegals, noticed the part that makes review fast: "Ajax personalizes billing entries based on each user's unique words." The entries are not generic. Ajax learns how each person writes and matches it.
Why insurance defense fits
Insurance defense billing also answers to carrier guidelines, which punish vague narratives and reward specific, compliant ones. Because Ajax sees the actual work on screen, its drafts describe what happened with the specificity carriers expect, and firms can configure narrative rules and task codes per client.
The result at Almazan Law is a rare thing in legal tech: a tool the whole staff uses, praises unprompted, and would fight to keep.
Frequently asked questions
Does Ajax work for insurance defense firms? Yes, and the fit is strong: high matter volume, constant small interactions, and carrier billing guidelines all play to what screen-level capture does best. Almazan Law measured 1.1 extra billable hours per user per day.
Can carrier billing guidelines be enforced? Yes. Narrative rules, UTBMS and LEDES task codes, and outside counsel guidelines can be configured per client, so entries draft compliant instead of getting kicked back.
Do paralegals benefit too? At Almazan Law the 38 users include paralegals and staff, and some of the strongest reactions in the firm's 31 testimonials came from the paralegal desk.
If your defense practice loses tenths of an hour to volume, book a demo, or start with how law firms stop losing billable hours.
