Intermedia Unite for Law Firms: Ajax Integration
It's a little after six. You pull up your firm's phone system to look at the day's calls, and there are more of them than you remembered: the four-minute call with a client who needed one answer about a filing, the nine-minute call to opposing counsel, the two calls to a title company. Then you open your timesheet and count how many made it in. Usually just the long ones. The short calls, the ones that felt too small to stop and log, are gone.
Those short calls are some of the most reliable billable work a lawyer does, and they're the first to disappear. Closing that gap is the point of this integration. Ajax now works with Intermedia Unite, so the calls your firm makes and takes on Unite become draft time entries without anyone stopping to write them down.
What Intermedia Unite is
Intermedia Unite is a cloud phone system with desktop and mobile apps. Plenty of small and mid-sized businesses run their phones on it, law firms among them, because it carries calls without a rack of hardware sitting in a closet. If your firm already uses Unite, nothing about your phones changes. The connection happens on the Ajax side.
What connecting Unite to Ajax actually does
Your firm connects its Intermedia Unite account to Ajax once, and the Ajax activation team handles that during setup, so there's no configuration left sitting on your IT contact's desk afterward. From then on, Ajax can see your call activity: who called whom, when it happened, how long it ran, inbound and outbound alike.
A call on its own doesn't say much for billing purposes. So Ajax pairs each one with what was on your screen around the time of the call and with your calendar, then predicts the client and matter and writes the draft. The nine-minute call that lines up with the Henderson matter open on your screen and a calendar block with opposing counsel becomes a real entry, narrative and all, waiting for you to check. Matter prediction is right about 92% of the time, and it improves the longer Ajax runs at your firm.
What Ajax does not do with your calls
This is worth being precise about, because it's the first thing every firm asks. Ajax doesn't record your calls. It doesn't listen to the audio, and it doesn't join the call. The integration reads the call activity from Unite, the same log you can already pull up yourself, and uses the timing plus your on-screen context to build the entry.
The drafts stay private to you. They show up about 45 seconds after the work and sit in your own review queue where nobody else can see them. Nothing reaches a partner, an administrator, or the billing system until you've looked it over and released it. Once you do, the released entry flows into your firm's billing system with the rest of your time.
The math on the calls that go missing
Here's why this matters more than it might look. Most hourly firms lose somewhere between 5 and 15% of their billable time to under-capture, and phone calls are where a good share of it hides. A three-minute call doesn't feel worth interrupting yourself to open a timer, so it never gets logged, and by Friday nobody remembers it happened. Spread that across a dozen timekeepers and a year of working days and it adds up to real money.
Passive capture works because it asks nobody to change how they work. You take the call. Ajax does the writing-down part. If you want the longer version of that argument, we made the case for capturing billable time from phone calls on its own.
Other phone systems, and where the entries land
Intermedia Unite is one of several phone systems Ajax reads. If your firm runs VXT, GoTo Connect, RingCentral, Dialpad, Microsoft Teams calls, or Zoom Phone instead, or some combination of them across offices, those work the same way. The capture logic doesn't care which system carried the call.
At the other end, released entries go wherever your firm already bills. Ajax connects directly to the major legal billing systems and is compatible with most others, so the time generated from your Unite calls lands where the rest of your time lands. We keep a running list of the billing systems Ajax works with if you want to confirm yours is covered.
FAQ
Does Ajax record or listen to Intermedia Unite calls?
No. Ajax doesn't record calls, listen to audio, or join them. It reads the call activity from your Intermedia Unite account, meaning who called, when, and for how long, then combines that with what was on your screen and calendar to draft a time entry that stays private to you until you release it.
How does the firm turn on the Intermedia Unite integration?
Your firm connects its Intermedia Unite account to Ajax once during setup, and the Ajax activation team handles the connection for you. After that, calls start producing draft entries automatically, with no per-call step for anyone at the firm.
What happens to the entries after Ajax drafts them?
Draft entries appear in your personal review queue, usually within about 45 seconds of the work, and only you can see them. When you review and release one, it flows into your firm's billing system alongside the rest of your time.
The clearest way to judge whether this fits your firm is to watch it run against a real day of calls. Book a demo, and bring your office administrator or IT contact so they can see the Intermedia Unite side of the setup for themselves.
