GoTo Connect Time Tracking for Law Firms | Ajax

A client calls with a quick question while you're mid-draft. You take it, answer in two minutes, and go back to the motion. That call was billable, and it's exactly the kind of work that almost never lands on a timesheet, because stopping to log two minutes isn't worth breaking your train of thought.

If your firm runs its phones on GoTo Connect, Ajax can capture that call for you. Ajax reads your GoTo Connect call activity and turns it into draft time entries, so the short calls between tasks stop slipping past. It works alongside everything else Ajax captures from your screen, email, and calendar.

Why phone time goes missing

Phone calls are some of the most under-captured billable work at any firm. Under-capture runs 5 to 15% at most hourly practices, and phone calls are a classic culprit. Think of the eight-minute call to opposing counsel you meant to write up later, or the expert who finally called back while you had a brief open. These are real work, but they happen between the tasks you actually remember to bill, so they evaporate.

It isn't carelessness. Stopping to open a timer for a six-minute call breaks your concentration worse than the call did, so most lawyers don't. We wrote more about that specific problem in our guide to capturing billable time from phone calls. The point of that piece is simple: the way to recover phone time is to capture it automatically, so the lawyer never has to stop and log a call.

How Ajax works with GoTo Connect

GoTo Connect is a cloud VoIP phone system that plenty of law firms already run. Connecting it to Ajax happens once, and your Ajax activation team handles it during setup, so nobody at the firm has to wire anything together.

After that, Ajax sees each call's basics: the participants, when it started, and how long it ran, incoming and outgoing alike. That data doesn't sit by itself. Ajax pairs each call with what was on your screen around the time it happened and with your calendar. If the Hendricks file was open when the phone rang and your calendar shows a Hendricks matter that afternoon, Ajax has a strong read on which client and matter the call belongs to.

From there it works the way the rest of Ajax does. It predicts the matter, which it gets right about 92% of the time and improves on as it learns your firm's patterns, then drafts a time entry and drops it in your review queue. The draft shows up about 45 seconds behind the call. This is the same passive capture approach Ajax uses across your whole day, applied to the phone.

Ajax doesn't record or listen to your calls

Ajax does not record your calls, it doesn't listen to the audio, and it doesn't join the call. It works from the call activity (direction, timing, and length) together with the on-screen and calendar context around the call. That's enough to draft a useful entry, with no recording involved anywhere.

Draft entries stay private to you. Until you review an entry and release it, no one else at the firm sees it. When you do release it, the entry flows into your billing system, and partners or admins see rolled-up reporting rather than your screen or your drafts. If you ever want capture to skip a particular window or app, that's configurable too.

Where the entries end up

Once you release a call entry, it goes straight into whatever system your firm bills from. Ajax writes into the major legal billing platforms and works with most others as well, which we lay out in our rundown of the billing systems Ajax works with. You review inside Ajax, release, and the time shows up where your billing team expects it.

The rest of your phone stack

GoTo Connect is one of several phone systems Ajax reads. If your firm also runs, or later switches to, VXT, RingCentral, Dialpad, Intermedia Unite, Microsoft Teams calls, or Zoom Phone, Ajax captures those calls the same way.

One honest limit is worth stating. A traditional desk phone that isn't VoIP doesn't give Ajax anything to read, and Apple doesn't let apps see native calls on a personal cell. For those, Ajax falls back on your calendar and on-screen context to recover the time, which catches more of it than you'd guess, though not all of it.

FAQ

Does Ajax record GoTo Connect calls?

No, Ajax doesn't record calls or listen to audio. It works from call activity like timing and duration, paired with what was on your screen and calendar, to draft a time entry that you review before anything is billed.

How does Ajax know which client a GoTo Connect call belongs to?

Ajax matches each call to a client and matter using the call details plus the screen and calendar context around it. Matter prediction is right about 92% of the time and gets more accurate as Ajax learns your firm's clients and habits.

How do I set up the GoTo Connect integration?

Your Ajax activation team connects your firm's GoTo Connect account during onboarding, so there's nothing technical for you to configure. Once it's connected, calls start becoming draft entries on their own.

What other phone systems does Ajax work with?

Besides GoTo Connect, Ajax captures calls from VXT, RingCentral, Dialpad, Intermedia Unite, Microsoft Teams, and Zoom Phone. Traditional non-VoIP desk phones and native cell calls aren't captured directly, but calendar and on-screen context still pick up much of that time.

Pick a day when you barely left the phone, then book a demo and watch Ajax rebuild it as review-ready time entries, call by call.