How Ajax works with Canadian law firms
Hundreds of law firms use Ajax to capture their billable time automatically, and a growing share of them are Canadian, from family law practices across Ontario to firms in Alberta and beyond. Ajax supports the systems Canadian firms run on and can operate in French for Québécois firms.
Canadian firms care deeply about data and data residency. Ajax is built to pass their review. Here are the direct answers.
Where the data lives
For Canadian firms that need it, raw screen captures and API data can be stored in Canada. Narratives, matter names, and all AI processing run in Ajax's encrypted U.S. environment, under the same no-training, no-retention standards at every step.
That architecture matches how the major legal AI tools Canadian firms already use handle data, and we put it in writing: our Data Processing Addendum, Privacy Policy, and detailed information-security documentation are available on request for your IT review.
How the data is protected
Your data never trains AI. We never train AI models on your firm's data, and we hold zero-data-retention agreements, signed BAAs, and data processing addendums with every AI subprocessor. Every downstream vendor is held to the same no-training, no-retention standard.
Kept only as long as needed. Captured raw data is deleted automatically on a rolling basis. Your time entries and matters are kept as your records, until you delete them or leave.
Encrypted and access-controlled. All data is encrypted in transit and at rest. Access requires multi-factor authentication, follows least privilege, and is fully logged. Staff are background-checked, and devices are centrally managed and monitored.
Independently validated. Ajax is SOC 2 compliant and CASA certified, with ongoing third-party penetration testing.
Private by design. Draft time entries are visible only to the individual timekeeper. Firm management sees released time, never anyone's screen activity or unreviewed drafts. We wrote up the details in can my boss see what I'm doing in Ajax.
En français, pour les cabinets québécois
For Québécois firms, Ajax can run in French: drafted time entry narratives, the text in the review workflow, the messaging, all of it. Each timekeeper's narratives draft in their own voice and language, so a bilingual firm can run French for some timekeepers and English for others.
Billing systems
Canadian firms on Ajax release entries through direct integrations into Clio, MyCase, PracticePanther, SurePoint, Filevine, Centerbase, and Soluno, and Ajax is compatible with most other billing systems as well. Ajax works with Actionstep as well.
The proof from Canadian firms
A few stand-outs from among our Canadian firms:
Galbraith Family Law, with four offices across Ontario, ran a two-week pilot that returned 32 times its cost and then rolled Ajax out firm-wide in waves. The full story is in the Galbraith Family Law case study.
Russell Alexander Collaborative Family Lawyers, one of Ontario's largest family law firms, measured Ajax against each timekeeper's own billing history and captured $472 more per timekeeper per day. That story is in the Russell Alexander case study.
SKS Law in Ottawa, a corporate and real estate practice, saw Ajax return roughly 70 times its cost by capturing the transactional work that used to go undocketed.
Alberta Counsel in Edmonton, the province's largest government relations and law practice, went further than most: the firm runs its timekeeping entirely through Ajax. Drafted entries are the timesheet.
Frequently asked questions
Can our data stay in Canada? Raw screen captures and API data can be stored in Canada for Canadian firms that need it. Narratives, matter names, and AI processing run in Ajax's encrypted U.S. environment with contractual no-training and no-retention protections, and full documentation is available for your security review.
Does Ajax support French? Yes. For Québécois firms, narratives, review text, and messaging can all run in French, per timekeeper.
Will Ajax work with our IT consultant's security review? Yes, and we do this often. We provide the Data Processing Addendum, Privacy Policy, and detailed infosec documentation, and our team answers IT questionnaires directly.
If you run a Canadian firm and want the security conversation before the sales conversation, book a demo and bring your IT people. We like those calls.
