Case Study
5.4 hours found in 3 days in previously uncaptured billable time - from one shareholder alone
Firm Name
Nyhan Bambrick Kinzie Lowry
Location
Chicago, IL
Practice Area
Workers' Comp Defense
Firm Size
100+
14x
Return on Investment
+0.6
Extra Billable Hours / Day
$28K
Monthly Revenue Recovered
The Practice
High-Volume Defense Where Every 0.1 Gets Lost
Nyhan, Bambrick, Kinzie & Lowry, P.C. is one of the Midwest's most respected workers' compensation defense firms, founded in 1992 and headquartered in downtown Chicago. With approximately 90 employees, including 46 attorneys, 7 shareholders, and 31 partners, the firm represents major corporate clients in insurance-defense and employment matters. The work is high-volume and fast-paced: hearings, medical record reviews, adjuster calls, and motions run back-to-back throughout every day.
Even disciplined contemporaneous billers were losing time in the transitions. A quick email between hearings, a phone call taken on a cell phone, 20 minutes of research that blended into the next case. Each 0.1 that slipped through was real billable work that simply went unrecorded.
The Evaluation
A Self-Described "Good Biller" Put to the Test
Shareholder Amy Bilton considered herself a thorough, contemporaneous biller. She tracked her time throughout the day and wrote everything down. When Nyhan Bambrick began evaluating
Ajax, she expected marginal improvement at best. In her first three days, Ajax surfaced 5.4 billable hours she had missed entirely. Not administrative time. Real client work she had performed but never recorded.
The Results
Even Great Billers Leave Time on the Table
Metric | Before Ajax | With Ajax | Change |
|---|---|---|---|
Avg. Billable Hours / Day | 6.8 | 7.4 | +0.6 |
Extra $ / User / Month | $2,562 | ||
Total Extra / Month | $28,183 |
“In the first three days, I found 5.4 billable hours that I missed. It was a big deal for me.”
Amy Bilton
Shareholder
The Broader Impact
From Skeptics to Believers
Taylor Walters, a new attorney and self-described AI skeptic, called Ajax “the most positive experience I’ve had with” AI. Attorneys across the firm requested licenses after seeing colleagues’ results, and internal word-of-mouth drove broader adoption without any top-down mandate.
What The Team Says
From Shareholders to New Associates
“I have no doubt in my mind that it will pay for itself for me.”
Meg Inskeep
Attorney
“If I lose this tomorrow, I'm going to cry. Like, for real.”
Amy Bilton
Shareholder
“All the point ones got lost. It is phenomenal.”
Michelle D. Hitsch
Attorney
About the Customer
About Nyhan, Bambrick, Kinzie & Lowry
Nyhan, Bambrick, Kinzie & Lowry, P.C. was founded in 1992 and is headquartered in downtown Chicago, Illinois. The firm specializes in workers' compensation defense and employment law, representing major corporate clients and insurers across Illinois. With approximately 90 employees including 46 attorneys, NBKL is one of the Midwest's most respected workers' compensation defense practices. The firm's attorneys are regularly recognized by Super Lawyers and Rising Stars.
