Case Study
2x utilization nearly doubled across the firm
Trust & Estates
New York, NY
"Ajax is always running and everybody loves it. Saves them time and finds time for them every day."
Nicole Gable
Director of Financial Operations
30%→58%
Utilization Improvement
+0.7-1.0
Extra Billable Hours / Day
12+
Months of Continuous Use
11
Active Timekeepers
The Practice
Illinois's Oldest and Largest Elder Law Firm
DDV Law, Ltd. (formerly Delaney Law Offices) was founded in 1999 in Chicago by Amy DeLaney, a 13-time Super Lawyer and Titan 100 Chicago 2025 honoree. The firm handles guardianship, Medicaid planning, elder abuse cases, estate planning, and probate across three Illinois offices: downtown Chicago, Arlington Heights, and Orland Park. With 8 attorneys and 18 total employees, DDV generates a high volume of small client interactions - calls with families, correspondence with financial institutions, court filings. Each one is billable. Each one is easy to forget.
The Challenge
Revenue Slipping Through the Cracks
Elder law practices are built on frequent, brief client touchpoints. A five-minute call with a family member. A quick email to a financial institution. A short review of court documents. Before Ajax, DDV's attorneys were capturing only about 30% utilization - well below what their actual workload warranted. Nicole Gable, DDV's Director of Financial Operations, spent her days sending reminders, chasing attorneys at month-end, and accepting that a meaningful percentage of billable work would simply never get recorded.
The Evaluation
Seamless Integration with Clio
DDV runs on Clio for practice management, with Outlook, Teams, and Zoom supporting daily workflows. Ajax's deep Clio integration was critical: the tool needed to sync intelligently with existing time entries without creating duplicates. As Nicole put it: "The biggest thing is identifying stuff that they already manually entered on their own and not duplicating it. That button will do that for you - how could you hate that?"
The Results
Utilization Nearly Doubled
Feedback from Our Team
About DDV Law, Ltd.
DDV Law, Ltd. (formerly Delaney Law Offices) was founded in 1999 by Amy DeLaney in Chicago, Illinois. As the state's oldest and largest elder law firm, DDV serves clients across three offices in downtown Chicago, Arlington Heights, and Orland Park. The firm's practice spans guardianship, Medicaid planning, elder abuse, estate planning, and probate. Founder Amy DeLaney is a CELA-certified attorney, 13-time Super Lawyer, Top 50 Female Attorney in Illinois, and Titan 100 Chicago 2025 honoree. The firm's attorneys speak Spanish and Korean, reflecting the diversity of the communities they serve.
