These Terms of Service ("Terms") govern your access to and use of Ajax (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Definitions
"Service" – Our application, including all features, functionalities, and user interfaces.
"User" – Any individual or entity that accesses or uses the Service.
"User Content" – Any data, content, or materials that you submit to the Service.
"AI Outputs" – Any results, recommendations, insights, or outputs generated by our artificial intelligence and machine learning features.
"Usage Data" – Data about how the Service is accessed and used, including analytics and performance metrics.
2. Service Access and Use
We grant you a limited, non-exclusive, non-transferable right to access and use the Service for your personal or business purposes, subject to these Terms.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time.
3. User Accounts and Security
You are responsible for:
Maintaining the confidentiality of your account credentials.
All activities that occur under your account.
Notifying us immediately of any unauthorized use of your account.
Ensuring your account information is accurate and up-to-date.
4. Restrictions
You agree not to:
Sell, rent, lease, or sublicense access to the Service.
Reverse engineer or attempt to extract the source code of the Service.
Copy, modify, or create derivative works of the Service.
Use the Service to develop a competing product.
Conduct security or vulnerability tests without our permission.
Use the Service in any way that violates applicable laws or regulations.
5. User Content and Data
5.1 Your Content
You retain all rights to any User Content you submit to the Service.
By submitting User Content, you grant us a worldwide, non-exclusive license to use, store, and process that content to provide and improve the Service.
5.2 Data Usage and Privacy
We collect and use data as described in our Privacy Policy, including:
Using User Content to provide and improve the Service.
Collecting and analyzing Usage Data.
Using anonymized and aggregated data to improve our algorithms and features.
Any data or content you provide is not used for training general-purpose machine learning models. We only use anonymized usage metrics to improve Service performance.
Ajax does not permit downstream AI vendors to train on your data. Any AI features that leverage external models are configured to disable training or data retention modes.
5.3 Security
We implement reasonable security measures to protect your data, but we cannot guarantee absolute security.
We maintain CASA certification and adhere to relevant industry security frameworks. SOC 2 certification is in progress.
6. AI Features and Disclaimers
AI Outputs are:
Generated through machine learning and automated processes.
Not guaranteed to be accurate, complete, or suitable for any particular purpose.
Provided "AS IS" without any warranties.
Should be independently verified before use in any critical decisions.
7. Intellectual Property
We retain all rights to the Service and our technology.
You retain all rights to your User Content.
If you provide feedback about the Service, we may use it without restriction.
8. Confidentiality
Each party agrees to:
Use confidential information only as necessary to use or provide the Service.
Protect confidential information using reasonable care.
Not disclose confidential information to third parties without permission.
9. Term and Termination
Term: These Terms remain in effect until either you or we terminate them as described below.
Termination by You: You may terminate your use of the Service at any time by ceasing all use of the Service or by contacting us to close your account.
Termination by Us: We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or if we decide to discontinue the Service.
Effect of Termination: Upon termination, you must immediately stop using the Service. Any licenses or rights granted to you under these Terms will end. We may deactivate or delete your account and any associated data, subject to the data retention provisions below.
Data Retention
Raw Data (30 Days): We delete raw data (e.g., logs or ephemeral records) you submit after 30 days.
Processed Data (60 Days): We delete processed data (e.g., structured records derived from your activity) after 60 days.
Post-Termination Deletion: If your account is terminated or expires, we will delete all Customer Data within 30 days of termination, except where applicable law or legitimate business requirements mandate a longer retention.
Anonymized Data: We may retain truly anonymized or aggregated data for internal analytics and service improvements, provided it cannot be re-identified as referring to you or your users.
10. Warranty Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE ARE NOT LIABLE for any indirect, incidental, special, consequential, or punitive damages.
OUR TOTAL LIABILITY arising from these Terms shall not exceed the amounts paid by you for the Service in the 12 months preceding the claim.
12. General Provisions
12.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
12.2 Changes to Terms
We may update these Terms at any time.
We will notify you of material changes, and your continued use of the Service constitutes acceptance of the updated Terms.
12.3 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
12.4 Contact Information
For questions about these Terms, please contact us at: support@joinajax.com