April 7, 2023
How Ajax found Amy Robinson over 60% more billable hours while increasing client satisfaction
Ajax increased Amy’s billable hour capture by over 60%, and Amy spends less time tracking her hours than she used to.

Highlights

  • Amy no longer tracks her hours manually and spends less time tracking her hours overall
  • Ajax has increased Amy’s billable hour capture by up to 63%
  • Clients appreciate that Amy can more exactly account for her time and provide more detailed and precise descriptions of billable time

Getting started with Ajax

Before she tried Ajax, Amy used to spend up to an hour each week tracking her time with a paper calendar. Even after installing the app, she wanted to be extra careful - she kept tracking time by hand for the first few weeks, so she could double-check that Ajax’s hours were correct. 

Over those weeks, she realized that Ajax was working exactly as promised!

“It was such a relief to stop tracking time by hand, knowing that my hours would show up each day either way.” 

Capturing more billable time

Amy realized that not only was Ajax accurate, it was finding her extra time. Like most busy law partners, she is often pulled in a dozen directions at once. Some days, her time is fragmented; she is jotting off emails, making quick calls, commenting on drafts, answering questions for associates. Some of that time used to slip through the cracks, until she started using Ajax.

“I was working just as hard, but with Ajax tracking me, way more of that time was getting captured,” she says.

Over her first 6 months using Ajax, Amy tracked 63% more hours than prior 6 months. At her annual rate, that many more billables means over $350k of increased annual revenue.

Better client relationships

Not long ago, a client asked Amy to justify her hours on an invoice, down to the minute.

“In that moment, I was so thankful I could go to Ajax and see exactly what I was working on. I didn’t have to rely on my memory of what I was doing over a month ago, because I had the technology to back me up.” 

With Ajax’s help, Amy was able to paint a picture of the work she had been doing and why it was crucial to the case, which helped satisfy her client.

Get in touch

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